1.The agreement
These terms govern use of this website and, together with a customer’s written proposal or subscription agreement (the “Agreement”), use of the Flowyana platform provided by Dictode & Chikito LLC (“we”, “us”). By using the website or the platform you accept these terms. Where these terms and a signed Agreement differ, the Agreement prevails for that customer.
Nothing on this website is a binding offer. Pricing, included modules, user and branch counts, onboarding, support, term, and payment schedule are set out in the written proposal we send to each business and take effect when that Agreement is accepted.
2.The service
Flowyana is a modular business platform. A customer licenses the modules it selects — one or many — for the users and branches stated in its Agreement, and may add or remove modules as the Agreement allows. We may improve, change, or retire features over time; where a change materially reduces functionality a customer relies on, we will give reasonable notice.
Some capabilities shown as “coming soon” on this website are planned or in progress and are not part of any Agreement unless it expressly says so.
3.Accounts and users
- The customer controls who has access to its workspace, what roles they hold, and which branches they can see.
- Users must keep their sign-in credentials and point-of-sale PINs confidential and must not share accounts.
- The customer is responsible for activity that takes place under its users’ accounts and for keeping user access current when staff join or leave.
- Tell us promptly if you believe an account has been compromised.
4.Acceptable use
You agree not to:
- Use the platform for unlawful purposes or to store unlawful content.
- Attempt to access another customer’s data or any part of the service you are not authorised to use.
- Probe, scan, overload, or interfere with the security or operation of the service.
- Copy, resell, sublicense, reverse-engineer, or create derivative works from the platform, except as the law expressly permits.
- Upload malicious code or use automated tools to scrape the service or this website.
5.Customer data
The customer owns the business data it enters into or generates in the platform. We do not claim ownership of it. The customer grants us the rights needed to host, process, back up, secure, support, and display that data in order to provide the service.
The customer is responsible for the accuracy and lawfulness of its data, including having the right to process personal information about its own clients, employees, and contacts. Our handling of personal information is described in the Privacy Policy.
6.Fees and payment
Fees are set out in the customer’s Agreement and are based on the modules selected, the number of users, and the number of branches, together with any onboarding or setup services agreed. Invoices are payable as stated in the Agreement. Fees exclude taxes unless stated otherwise; applicable taxes are added at the prevailing rate.
Changes to the customer’s module set, users, or branches may change the fees from the next billing period, as described in the Agreement.
7.Term, suspension, and termination
The Agreement runs for the term it states and renews or ends as it describes. Either party may end the Agreement for a material breach that is not remedied within a reasonable period after written notice.
We may suspend access where fees are seriously overdue, where use threatens the security or integrity of the service, or where the law requires, and will restore access once the issue is resolved.
When an Agreement ends, access to the workspace ends. Export and hand-back of the customer’s data, and its eventual deletion, are handled as described in the Agreement and the Privacy Policy.
8.Availability and support
We work to keep the platform available and reliable, and we support customers as described in their Agreement. The service may be unavailable during maintenance, because of factors outside our control, or while issues are fixed; we do not promise uninterrupted or error-free operation except as an Agreement expressly provides. The point-of-sale app is designed to keep working without a connection and to synchronise afterwards, but the customer remains responsible for its own devices, networks, and hardware.
9.Intellectual property
The platform, this website, and all software, designs, text, and trademarks in them belong to us or our licensors. The customer receives a limited, non-exclusive, non-transferable right to use the platform for its own business during the term of its Agreement. Feedback you give us may be used to improve the service without obligation to you.
10.Disclaimer of warranties
This website and the platform are provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties not expressly stated in an Agreement, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Reports, calculations, and documents produced by the platform reflect the data entered into it; the customer is responsible for reviewing them and for its own accounting, tax, and legal compliance.
11.Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunity, arising from use of or inability to use the website or the platform. Our total liability under an Agreement is limited to the fees the customer paid for the service in the twelve months before the event giving rise to the claim, unless the Agreement states a different limit. Nothing in these terms limits liability that cannot be limited by law.
12.Indemnity
The customer will defend and hold us harmless from third-party claims arising from its data, its users’ conduct, or its breach of these terms or its Agreement, except to the extent caused by our own breach or negligence.
13.Changes to these terms
We may update these terms. The date at the top shows the current version. For changes that materially affect customers, we will give notice through the platform or by email; continued use after the effective date means acceptance. Changes do not override a signed Agreement for its current term.
14.Governing law and disputes
Unless a customer’s Agreement states otherwise, these terms are governed by the laws of the jurisdiction in which Dictode & Chikito LLC is registered, and its courts have exclusive jurisdiction. Before starting any formal proceedings, both parties agree to try in good faith to resolve the dispute by discussion.
15.Contact
Dictode & Chikito LLC · info@dictode.com · +91 97460 84243