Support Desk
Support that knows who’s asking.
Tickets with status and history, plus a live-chat widget you embed on your own website — conversations land in your workspace, attached to the client asking. No separate helpdesk subscription.
- Support tickets with status
- A live-chat widget for your website
- Messaging inside the workspace
- Full client context on every ticket
What it does
Support Desk, in practice.
- Tickets
- Messaging
- Live-chat widget for your website
Tickets, tracked
Every request becomes a ticket with a status — nothing lives in someone’s inbox alone.
Chat on your site
Embed Flowyana’s live-chat widget on your own website; conversations arrive in your workspace messaging.
The client, attached
Tickets link to real client records — the person answering sees orders, invoices, and history.
One inbox for the team
Messaging inside the workspace keeps customer conversations where the team already works.
Support meets operations
A ticket about a delivery, a rental, or an invoice references the actual record — answers come from data, not memory.
Only need this module?
Buy just Support Desk — Flowyana is sold per module, sized by your users and branches. Add more only when you want more.
How pricing works →One platform
Plays well with the rest.
Support Desk shares its records with every other module you switch on — no connectors, no syncing, no re-typing.
Questions
Asked about support desk.
Do we need a separate helpdesk product?
No. Tickets, messaging, and the website chat widget are part of the platform — support runs where your client records already live.
How does the website chat work?
You embed Flowyana’s widget on your own site. Visitor conversations land in your workspace’s messaging, where your team replies.
Can support see what the customer bought?
Yes — tickets attach to client records, so the agent sees invoices, jobs, and history while answering. That’s the point of one platform.
Put Support Desk to work.
Tell us what your business runs. We’ll show you this module live — on its own or alongside the rest — and follow up with an itemized quote.